Refund Policy
When you get a refund, a refill, or a replacement, service by service.
Last updated: November 10, 2026
This page puts every refund, refill, and replacement term from Upvote.sh in one place. The same terms appear on our FAQ, How It Works, and service pages.
When do you get a full refund?
- We can't fulfill your order. For any reason. You get a full refund, no questions asked.
- Your order isn't delivered within the expected timeframe. Contact us and we'll either complete the delivery or issue a full refund.
- You cancel before your order starts processing. You get a full refund.
When do you get a partial refund or a top-up?
- We deliver less than you ordered. We either complete the delivery or refund the difference.
- Upvotes or subscribers drop abnormally within 30 days of delivery. Contact us and we'll top up your order at no additional cost.
Can you cancel an order?
Yes, as long as it hasn't started processing. You get a full refund.
Once delivery has begun, we can't cancel it. You still receive everything you paid for.
Growth packages are month-to-month. You can adjust, upgrade, or cancel them at any time.
Terms for each service
Some services have their own windows. Here's what applies to each one.
- Upvotes: If an order fails to deliver within the guaranteed timeframe, we offer a refund review. Contact support within 7 days with your order details.
- Comment upvotes: If Reddit's systems reverse any votes, we top up the difference within 24 hours at no extra cost.
- Comments: Full refund if we don't deliver within the guaranteed timeframe. If moderators remove a comment within 48 hours, we replace it free of charge.
- Posts: If moderators remove a post within 48 hours of publishing, we replace it free of charge with a new post in another subreddit. Not satisfied? Contact us within 7 days for a full refund.
- Downvotes: Full refund if we don't deliver within the guaranteed timeframe. Not satisfied with the results? Reach out within 7 days and our team will review your case.
- Saves: Full refund if we don't deliver within the guaranteed timeframe. We can send delivery confirmation screenshots on request. Contact support within 7 days for any issues.
- Views: Full refund if we don't deliver within the guaranteed timeframe. Notice a significant shortfall? Contact support within 7 days and we'll top up or refund.
- Followers: If your follower count drops below the guaranteed amount within 30 days of delivery, we refill the difference at no cost.
- Subscribers: Free refill for 30 days after delivery. If your subscriber count drops below the delivered amount due to account inactivity, we top it back up at no extra cost.
- Awards: Full refund if we don't deliver your award within 1 hour of your order. Awards are permanent once applied, so we can't reverse a delivered award.
- Accounts: Replacement or refund if an account is suspended within 48 hours of delivery due to an issue on our end. Account credentials are shared immediately, so we can't refund change-of-mind purchases.
- Shares: The general terms above apply.
When refunds don't apply
- Orders that break our rules. We may remove or reject any task that violates our standards or Reddit's policies. Breaking these rules may lead to account suspension or removal without refund. See our Terms and Conditions.
- Content Reddit removes later. Reddit has its own rules, automated systems, and moderators, and content may be removed at any time. Outside the replacement windows above, we can't guarantee that posts or comments will stay live.
How do you request a refund?
- Email contact@upvote.sh.
- Include your order number and what went wrong.
- Send it within the window for your service listed above.
For anything not covered here, contact us at the same address.